Shipping policy

At DOREA & Co., we take care in crafting each piece of jewellery with love and precision. Our goal is to ensure your order reaches you safely, beautifully packaged, and on time.

1. Order Processing

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding bank holidays).

  • You will receive a confirmation email once your order is placed and another notification when your order has shipped.

2. Shipping Methods & Times

We offer standard and tracked shipping options for the UK and international orders:

United Kingdom:

  • Standard Shipping: 3–5 business days

  • Tracked & Signed: 2–4 business days

International Shipping:

  • Europe: 5–10 business days

  • Rest of the World: 7–21 business days

Please note: Shipping times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, promotional free shipping may be offered, please check our website for current offers.

4. Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

5. Risk & Delivery

  • All orders are carefully packaged to protect your jewelry in transit.

  • Risk of loss or damage passes to the customer once the carrier delivers the package.

  • Please inspect your order upon delivery. If you notice any damage, contact us immediately at hello@doreaandco.com so we can assist you.

6. Customs & Duties (International Orders)

  • International shipments may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient.

    Please check with your local customs office if you are unsure about potential fees.

    European Union orders:
    Orders shipped to the European Union may be subject to import VAT and postal handling fees depending on your country’s regulations. These charges are determined by local authorities and must be paid by the recipient.

7. Lost or Delayed Orders

  • While rare, shipments can occasionally be delayed or lost.

  • If your tracking shows no movement for an extended period, or your package does not arrive, please contact us at [Insert Email]. We will work with the carrier to resolve the issue as quickly as possible.

8. Contact Us

For any questions regarding shipping, delivery, or your order status, our team is happy to help:
Email: hello@doreaandco.com

 

Thank you for choosing DOREA & Co.
We are committed to delivering your jewellery safely, beautifully, and on time so you can enjoy it with peace of mind.